Alphatech Solutions has been providing custom software solutions to global clients which includes SAP Legacy application support and maintenance services (SAP R/3, SAP ECC, SAP 4.6 etc.). By outsourcing SAP support to us, we help you to focus beyond on-site project management and incident handling. Our comprehensive services of production and platform support can be broadly divided into three main categories, with sub-services under each of the three categories, as follows:
1. Expert SAP Guidance
We provide expert SAP guidance to address complex scenarios and ensure business continuity. Such advisory SAP support will help you in making the most out of this technology. Following are some of the sub-services we provide under expert guidance
· System Lifecycle Management - We provide unwavering support for all the ongoing upgrades, technology deployment needs, and also provide the necessary support for other add-ons
· Interoperability - While providing SAP support we ensure that the systems on which businesses are running now will also work efficiently when there are any upgrades or add-ons
· Security - We can also provide assistance with SAP security, which helps businesses in keeping their systems up and running
2. Managed SAP Services
These services are designed to improve overall SAP application support provided by the internal staff of an organization. Our professionals have the knowledge and consultative skills, which are necessary to carry out tasks in collaboration with the internal staff to fill the gaps in the internal team. Some of the managed support services we offer include -
· After-hours support and staff backfill
· Short-term, medium-term, or long-term staff augmentation
· Service desk routing, reporting, and management
· Assistance in application development and management
· Infrastructure and operations management
3. Support and Maintenance Services
High costs associated with support often limit the innovation of a business. Moving SAP support to a third party will help businesses to redeploy those funds for other important tasks. Our resources follow a proactive approach to serve the customers. They will first understand your environment and then provide dedicated support. Some of the support and maintenance services we offer include the following -
· Support services that ensure 24x7, round-the-clock coverage
· Handle general enquiries and provide expert advice
· Proactive support for finding and fixing the bugs
· Quick and efficient services that help businesses to reduce the latency in service
· Issue resolution and interactive troubleshooting
· Provide experienced onsite engineers to support, educate, and clarify product issues